CHLOE VONNE ABN
32 631 215 494
PHONE: 0477 253 236
HOURS: Mon-Fri (9am-5pm)
booking, payment & refund policy
For all portrait sessions; a non-refundable session retainer is required to book and hold the date for your session and serves as a cancellation fee. However, the fee can be credited towards a future session upon the photographers approval. All remaining balances are due at the time of the session.
For wedding packages; a $1,000 non-refundable retainer is due immediately to book and hold the date of your event and also serves as a cancellation fee. The remaining balance is due two (2) weeks before the date of the wedding.
For portrait sessions, client forfeits their session retainer paid to book the session. As previously stated, the fee can be credited towards a future session if the client reschedules the appointment by calling 48-72 hours prior to the date of session and re-booking at an agreeable date and time.
All sessions and packages can be paid via direct debit, AMEX, Visa or MasterCard. You will find more information on the custom invoice that will be sent to you upon booking CHLOE VONNE.
UPDATED CANCELLATION POLICY - COVID-19
For weddings and events, if the CLIENT cancels before the wedding date due to the COVID-19 outbreak, the COMPANY will keep the the event retainer fee paid to hold the wedding or event date as a cancellation fee. Cancellation must be made in writing, or by e-mail. However, if the CLIENT requires to change or postpone the wedding date due to COVID-19, I will do my best to accommodate the change and no fee will be charged as long as the new date is available and within 1 year of the original event date. If I am not available for the new date, the original contract will be cancelled and subject to the cancellation policy.
In the unlikely event that the photographer from the COMPANY is unable to perform to the guidelines of this contract due to an injury, illness, act of God, act of terrorism, or other cause beyond the control of the COMPANY including the COVID-19 outbreak, the COMPANY will make every effort to secure a replacement. If the situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of 50% of the retainer fee received for the EVENT(S). In the unlikely event that digital files have been lost, stolen, or destroyed for reasons beyond the COMPANY’s control, including but not limited to camera, hard drive, or equipment malfunction, the COMPANY liability is limited to the return 50% of the retainer fee received for the EVENT(S). The COMPANY is not liable for the loss of images subsequent to the final delivery of all products included in the package.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. CHLOE VONNE's secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.
Storage and Security of Your Information
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
Cookies and Pixels
Disclosure of Your Information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of shaunrose.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of shaunrose.com.au, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.